In the Event of a Death
Nobody wants to read this page. But many of our pilgrims are elderly, and families ask us — quietly, before booking — what would happen. You deserve a straight answer rather than silence.
If a death occurs while you are on tour with us, call us immediately on 020 3137 8781 — 24 hours a day. Our guides are on the ground and have done this before. You should not be navigating Saudi officialdom alone, in grief, in a language you may not speak. That is our job.
To Die in the Holy Cities
Many Muslims consider it a blessing to pass away in Makkah or Madinah, and to be buried there — in Jannat al-Mu'alla in Makkah or Jannat al-Baqi in Madinah, alongside the companions of the Prophet ﷺ. Families often find real comfort in that. It is also, practically, the most common outcome: burial in Saudi Arabia is straightforward and usually happens quickly, in keeping with Islamic practice.
The Process, Step by Step
Tell your guide or call us
We notify the authorities, the hotel and the relevant offices, and we stay with the family throughout. If the death occurs in a hospital, the hospital begins the process.
A death certificate is issued
Saudi authorities issue the local death certificate. This is the document everything else depends on — burial, repatriation, insurance and, later, the UK registration.
Burial in Saudi Arabia
Usually arranged within a day, following Ghusl and Janazah prayer — frequently at the Haram itself. Permission is granted through the local authorities. For most families this is both the fastest and the most meaningful option.
Or repatriation to the UK
Possible, but be realistic: it requires embalming, a coffin meeting international standards, clearance from the Saudi authorities, a "no objection" from the British Consulate, and air cargo arrangements. It typically takes several days and costs thousands of pounds. Travel insurance normally covers repatriation — check the policy.
Consular support
The British Consulate in Jeddah is the relevant post for Makkah and Madinah (+966 12 622 5550; British Embassy Riyadh +966 11 481 9100). They can liaise with the local authorities and support the family. Note they cannot pay repatriation costs.
Registering the death in the UK
A death abroad does not have to be registered in the UK, but you can register it with the FCDO to obtain a UK-style certificate — useful for probate. The Saudi certificate, translated and legalised, is generally accepted.
What Makes This Easier
Travel insurance that covers repatriation
The single most important thing. Check the policy explicitly covers repatriation of remains, and that it covers pilgrimage travel and any pre-existing conditions. The health cover included with a Saudi e-visa is capped and will not cover this.
Declare medical conditions
Tell us and tell your insurer. An undeclared condition is the most common reason a claim fails, at the worst possible moment.
Travel with a companion
For elderly or frail pilgrims we strongly recommend it — and we can pair you with a guide if family cannot travel.
Carry next-of-kin details
Written down, on the person, and given to your guide. Not only in a locked phone.
If you are reading this because something has happened, we are very sorry. Call 020 3137 8781 — at any hour — and we will take it from here. If you are reading it while planning, ask us anything. We would rather have the conversation now.
Speak to Us